Warranties
Shipping Damage or Wrong Product
If your order arrives damaged in shipping, or you received the wrong product, contact us at support@tuckerpickleball.com or (888) 835-6240. Our Refund Policy explains your options.
Tucker Pickleball Products
Tucker Pickleball-brand products bought from us are covered against manufacturing defects for:
- Paddle covers: 6 months.
- Balls and paddle erasers: 30 days. This is not a guarantee that a ball will never crack.
Coverage starts on the carrier's recorded delivery date. Normal wear, misuse and modifications are not covered. Clothing, including caps, is not covered by this warranty.
To make a claim, email support@tuckerpickleball.com with your order number and photos of the problem. If we approve your claim, we will send a replacement, or a refund if a replacement is unavailable, and we pay any necessary shipping.
Open-Box and Used Paddles
Paddles sold as open-box or used are covered by our 60-Day Limited Warranty for Open-Box and Used Paddles.
Manufacturer Warranties
When a product carries a manufacturer's warranty, the manufacturer handles warranty claims under its own terms. Contact the manufacturer and follow its process. Some manufacturers require registration or proof of purchase, and some ask you to contact the original seller first (JOOLA, for example, asks you to contact the store within 30 days of purchase). Not every product carries a manufacturer's warranty.