Refund policy
Refund Policy
🔄 Return Window and How to Start
We accept returns within 30 days of delivery. Email support@tuckerpickleball.com to start any return. Once we authorize it, ship the item within 7 calendar days to: Tucker Pickleball Co. LLC, Returns, 2450 Ginger Ave, Coconut Creek, FL 33063.
Paddles
New paddles are covered by our 30-Day Paddle Fit Program; its terms control for fit returns. Paddles marked Clearance are not eligible for the Fit Program but may be returned unused under this policy unless marked Final Sale.
👟 Shoes
Shoes may be returned only if unused. Unused means unworn except for a brief indoor try-on on a clean surface, with the original shoe box, tags, and all components. Shoes with any outdoor or court wear, sole marks, dirt, odor, scuffing, or damage are not eligible for a preference return. Do not place shipping labels or tape directly on the shoe box; pack it inside another box or bag. You pay return shipping.
After we receive, inspect, and approve the return, you may choose an exchange, Tucker Pickleball store credit, or a refund to your original payment method. This rule applies to preference returns only and does not limit the arrival-problem protections below.
📦 Other Items
Non-paddle items other than shoes must be unused, unworn, and unwashed, with tags and original packaging. After we receive, inspect, and approve the return, you may choose an exchange, Tucker Pickleball store credit, or a refund to your original payment method.
🚫 Final Sale and Gift Cards
Items explicitly marked Final Sale are not returnable. Gift cards are not returnable or refundable except where required by law.
🛡️ Items That Arrive Defective, Damaged, or Incorrect
If an item arrives defective, damaged, or is not what you ordered, email us. We pay the return shipping and refund any shipping you paid, and you may choose a replacement, Tucker Pickleball store credit, or a refund to your original payment method.
Any manufacturer's warranty is separate, begins on the date of purchase, and is provided and administered solely by the manufacturer. To make a manufacturer-warranty claim, contact the manufacturer directly and follow its process. Tucker Pickleball does not submit, manage, evaluate, or otherwise handle manufacturer-warranty claims.
🚚 Return Shipping and Charges
You pay return shipping on preference returns. If we provide a return label, its actual cost is deducted from your refund or store credit, or collected before an exchange is shipped. Original and expedited shipping charges are not refundable on preference returns.
🍁 Canadian Returns
Canadian customers pay return shipping, duties, and taxes on preference returns. If the return is our error, we will provide a prepaid label or reimburse reasonable documented return shipping and reasonable documented duties and taxes caused by our error.
⏱️ Processing Time
Exchanges, refunds, and store credit are processed within 5 business days after we receive and inspect the return. Your bank or card issuer may take additional time to post a refund. Store credit issued for a return does not expire and carries no fees.
🔎 Return Activity
We may decline a return or limit future returns where we see repeated claims, returned items that do not match the order, or other signs of misuse. We will tell you why.
♻️ Open-Box and Used Paddles
Paddles sold as open-box or used are Final Sale for preference or change-of-mind returns and are not eligible for the 30-Day Paddle Fit Program. They are covered for defects only by our 60-Day Limited Warranty for Open-Box and Used Paddles. A manufacturer's warranty is stated on an open-box listing only where the manufacturer has confirmed in writing that it transfers.
Your Legal Rights
Nothing in this policy limits any right or remedy available under applicable law.
❓ Questions?
Tucker Pickleball Co. LLC
4301 W Copans Rd
Coconut Creek, FL 33066
(888) 835-6240
support@tuckerpickleball.com